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Procédure des non-conformités

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[...] A non-conformances is : a customer / partner / supplier complaint a deviation of a quality management system requirement 2.2 Manage When a non-conformance raised, it is necessary to : 3 Identify and investigate the causes Take immediate and suitable action to avoid trouble Initiate the ?Corrective and Preventive Action Procedure?. Records Non-conformance are tracked and detailed in [Tool name]. 2007 portail-qualite.com 4/5 Quality Management System Non-Conformances Procedure 4 Bibliography Dix clés pour réussir sa certification ISO 9001 Auteur : C. [...]


[...] Quality Management System Non-Conformances Procedure 2007 portail-qualite.com 1/5 Quality Management System Non-Conformances Procedure Table of Contents Introduction Purpose Scope Responsibility & Authority Termilogy Activity Description Identify Manage Records Bibliography 2007 portail-qualite.com 2/5 Quality Management System Non-Conformances Procedure 1 Introduction 1.1 Purpose The purpose of this procedure is to explain how to identify, manage and record non conformances Scope Covering all company Responsibility & Authority The Quality Manager is in charge to implement this procedure Termilogy Term NC CA PA Description Non conformance : Non-fulfilment of a specified requirement Corrective Action: Action taken to eliminate the cause(s) of an existing nonconformance, defect or other undesirable situation in order to prevent recurrence. Preventive Action: Action taken to erase the risk of potential non-conformance. 2007 portail-qualite.com 3/5 Quality Management System Non-Conformances Procedure 2 Activity Description 2.1 Identify A non-conformance can be detected by any employee. [...]

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